Need help with a complaint about a Victorian public organisation?

It’s likely you have dealt with a Victorian public organisation, whether that be your council, VicRoads, a Victorian university, a Victorian government department or a publicly funded community service.

Sometimes these organisations get things wrong, and problems occur. So, what do you do if you find yourself with an issue, such as a wrongful fine or a complaint about customer service? And then, what do you do if the problem isn’t resolved how you like?  

Step in the Victorian Ombudsman. 

The Ombudsman takes complaints and investigate actions and decisions of Victorian public organisations. If you have already complained to the organisation at fault and you are unhappy with their response, you can complain to the Ombudsman and they might be able to help.

So what can you go to the Ombudsman about?

There’s something wrong with a fine you’ve received

Have you received a fine that has something clearly wrong about it? With the Ombudsman you can make a complaint about fines from Victorian public organisations – like speeding fines, littering fines and parking fines.  

You might want to start a complaint if you believe there was some kind of issue with the fine, such as:  

  • If it was wrongly issued (like if you were not in Victoria at the time of the fine)  
  • If it was sent to the wrong address  
  • If the organisation made an error (like a street sign was obscured)   
  • If there was a reoccurring public problem (like a faulty parking meter)  
  • If the organisation is rejecting a payment plan for the fine 

Do you want support in making a complaint about a wrongful fine? Come along to the free Melbourne event ‘Fines and unfair treatment – make a complaint in 7 minutes’ on Wednesday 19 May 2021. Get your questions answered and get help making a complaint.

Want help making a complaint with the Victorian Ombudsman?

Check out all the free events where you can get help and have your questions answered by the team from the Victorian Ombudsman

You have a problem with your local council

Have you raised issues with your council and are unhappy with the outcome? Maybe you have a problem with how services have been delivered, how decisions were made or whether you’ve been treated unfairly. 

You can complain to the Ombudsman about Council issues such as:  

  • Services (local road maintenance, bin collection, parking fines)  
  • An unsatisfactory response to a complaint  
  • Poor customer service or communication  
  • Unreasonable actions or decisions  
  • Compliance with policies, procedures, or laws

If any of these scenarios sound familiar to you it might be time to learn more about making a complaint about a council. If you’re based in Melbourne why not come along to the free event ‘Issues with your council – make a complaint in 7 minutes’ on Wednesday 19 May 2021. Get your questions answered and get help making a complaint.

You’ve got a problem with public housing

There are a few things that you can get the Ombudsman to help you with regarding public housing. This includes: 

  • If you’ve got an issue with maintenance or repairs of public housing (like urgent repairs not being made) 
  • If you’ve got an issue with an eviction notice or an enforcement action (like if you believe you’ve been wrongfully evicted)  

Need help making a public housing complaint? If you’re in Melbourne come along to the free event ‘Issues with public housing – make a complaint in 7 minutes’ on Wednesday 19 May 2021. Get your questions answered and get help making a complaint.

You’ve got a complaint about a government department or agency

The Ombudsman cover complaints for a number of organisations that you may interact with. These include VicRoads, Fines Victoria, WorkSafe Victoria, Victorian Universities and TAFEs, and Victorian government departments. 

If you believe that a government department or agency has acted unlawfully, unreasonably, or unfairly to you then you have a right to complain. You can also complain if you believe that one of these organisations is breaching human rights.  

To learn more about what organisations and issues you can make a complaint about, come along to the free Melbourne event ‘Issues with government departments and agencies – make a complaint in 7 minutes’. This event is on Wednesday 19 May 2021 and will help you with every step of making a complaint.  

Looking to find answers to other legal questions?

Check out the full program of events for Victorian Law Week

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