Helping Victorians Get Fair Outcomes

Are you experiencing financial hardship and having trouble paying your bills (eg council rates, energy, phone or internet)?

Not sure whether cancelled travel bookings are covered by your insurance?

Have you or someone you know experienced difficulty contacting your telco?

Does not having access to phone or internet pose a specific risk to you?

During the COVID-19 crisis, we know many Victorians are doing it tough. We want people to know these free services are here to help.

Watch this panel discussion to find out about the types of complaints they deal with every day and how they can help you access justice.

Cynthia Gebert, Energy and Water Ombudsman
Deborah Glass, Victorian Ombudsman
Judi Jones, Telecommunications Industry Ombudsman
John Price, Lead Ombudsman – Insurance, Australian Financial Complaints Authority

Facilitated by Lynne Haultain, Executive Director of Victorian Law Foundation.

Presented by Victorian Ombudsman


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